Customer Service Delivery Specialist

4 days ago


Albany, New York, United States Carvana Full time
Job Overview

We are seeking highly motivated and customer-focused individuals to join our team as Customer Advocates. This exciting opportunity involves working in a fast-paced environment, delivering exceptional customer experiences, and contributing to the growth of our dynamic organization.

About the Role

This is an excellent chance for enthusiastic and self-motivated professionals with at least 2 years of customer-facing experience to take their career to the next level. As a Customer Advocate, you will be responsible for:

  • Delivering vehicles directly to customers' doors using our custom car haulers, requiring no commercial driver's license.
  • Loading and unloading vehicles onto the hauler, inspecting the car-hauler to ensure safe transportation, and completing customer paperwork.
  • Providing exceptional customer service by addressing their needs and concerns, ensuring a seamless delivery experience.
What We Offer

We provide competitive benefits, including medical, dental, vision, and a matching 401(k) plan, as well as additional perks such as student loan payments, discounts on vehicles, and more.

Requirements and Qualifications

To succeed in this role, you must possess:

  • A minimum of 2 years of customer-facing experience, demonstrating your ability to work effectively with diverse clients.
  • An enthusiasm for delivering exceptional customer experiences and a passion for representing our brand values.
  • The ability to perform physically demanding tasks, including loading and unloading vehicles, in various weather conditions.
  • A valid driver's license, high school diploma or equivalent, and the capacity to pass a background check.
Additional Details

Please note that candidates must obtain a Notary certification within 90 days of employment and meet state-specific requirements related to DMV/title and registration systems. Illinois, Michigan, Louisiana, and Missouri employees must also obtain a Chauffeur's license or other state specialty license within two weeks of employment.

All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship and requires being at least 21 years old.



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