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Front Desk Associate

2 months ago

Commack, New York, United States Planet Fitness Full time
About Us

At Planet Fitness, we're dedicated to creating a welcoming and judgement-free environment for our members to achieve their fitness goals. Our mission is to provide a high-quality fitness experience that exceeds our members' expectations.

Job Summary

We're seeking a Front Desk Associate to join our team As a Front Desk Associate, you will be responsible for providing exceptional customer service to our members, prospective members, and guests. You will be the face of our club, ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Greet members and guests, answering any questions or concerns they may have.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensure restrooms are clean and sanitized, stocked, and clutter-free, following the routine cleaning schedule.
  • Frequently perform a comprehensive walk of all club areas, quickly fixing any safety/policy issues and addressing cleanliness concerns.
  • Promptly address maintenance and facility concerns, such as broken and/or missing equipment.
Requirements
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (training provided by Planet Fitness).
  • Basic computer proficiency.
Why Join Us?
  • Competitive hourly pay range of $16.00 to $17.25.
  • A comprehensive benefit offering, including medical, dental, and vision insurance, short-term and long-term disability, term life insurance, 401(k) retirement savings plan, flexible spending accounts, vacation, sick, and holiday pay, and a free Black Card Membership.