Clinical Support Specialist

1 month ago

Englewood, Colorado, United States Orhopedic Centers of Colorado Full time

Job Summary:

The Patient Service Representative will provide exceptional patient care and support to the orthopedic team at Orthopedic Centers of Colorado. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Answer inbound calls and provide a friendly and warm greeting to patients and providers.
  • Check scheduled patients in/out and ensure proper documentation is received from patients.
  • Collect co-pays, co-insurance, and deductible if necessary.
  • Listen and resolve patient, provider, and customer complaints.
  • Ensure accurate data entry for patient registration.
  • Assist with medical records as needed.
  • Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
  • Stay abreast of known carrier related issues and identify carrier specific concerns.
  • Monitor schedule and ensure all data, attachments, history, etc. have been done before exam is completed.
  • Facilitate no-show appointments and reschedule/cancel appointments as needed.
  • Monitor waiting room to avoid extended wait time and assist patients as needed.
  • Request orders and process new/same-day requests.
  • Request patients complete a satisfaction survey after their exam.

Requirements:

  • One plus year of experience providing exceptional customer service in a healthcare environment.
  • Detail oriented, self-motivated, a problem solver, and a team player.
  • Ability to navigate multiple computer screens and browsers quickly and accurately.
  • Ability to excel in a fast-paced team environment.
  • Strong communication skills and professional demeanor.

Education/Certifications:

  • Minimum of High School diploma or equivalent (GED).

Benefits:

  • Health Benefits: Medical/Dental/Vision/Life Insurance.
  • Company Matched 401k Plan.
  • Paid Time Off + Paid Holidays.
  • Employee Assistance Program.

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