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Customer Service Advocate

2 months ago

Miami, Florida, United States THE COLLECTION Full time

Customer Experience Coordinator

Become a vital member of our distinguished team at THE COLLECTION, where we excel in delivering outstanding customer service within a dynamic and rewarding environment. As a Customer Experience Coordinator, your primary responsibility will be to oversee both incoming and outgoing communications with clients, understanding their requirements, and offering effective solutions or alternatives. This position presents opportunities for advancement and professional growth within our organization.

What We Provide

  • Comprehensive Medical, Vision, and Dental Coverage
  • Retirement Savings Plan (401k)
  • Paid Leave and Vacation Time
  • Employee Vehicle Purchase Programs
  • Employee Recognition Events
  • Flexible Work Hours
  • Discounts on Products and Services

Key Responsibilities

  • Facilitate communication with clients through phone calls, emails, and text messages.
  • Provide detailed information regarding service bookings and appointments.
  • Collaborate with service advisors to meet client needs and resolve issues.
  • Respond swiftly to inquiries utilizing email, scripts, and templates.
  • Engage in training sessions and foster positive relationships with team members.
  • Deliver exceptional customer service in a professional manner.
  • Coordinate with brand managers to manage daily operations in the service department.
  • Update and maintain client contact details in the CRM system.
  • Assist clients with alternative transportation solutions.
  • Availability for a flexible schedule, including rotation on Saturdays.

Physical Requirements: Ability to sit, operate a computer, and stand/walk as necessary. Reasonable accommodations are available for individuals with disabilities.

THE COLLECTION is an equal opportunity employer that values diversity. Employment decisions are based on qualifications and business needs, without discrimination on various grounds.

Background checks and drug screenings may be required for employment, in accordance with legal regulations.