Client Service Liaison
3 weeks ago
About the Role:
We are seeking a highly motivated Client Service Liaison to join our team at California Closets Michigan in Birmingham. As a Client Service Liaison, you will be the first point of contact for our clients, ensuring they have an exceptional experience with our brand.
Key Responsibilities:
- Scheduling & Clerical Support:
- Manage appointment scheduling for Design Consultants and follow up on leads in an efficient and detailed manner.
- Answer incoming calls and emails promptly and professionally, addressing customer needs.
- Showroom & Office Management:
- Keep the showroom pristine and organized, ensuring it's always ready for customers.
- Assist with general office duties, including maintaining office equipment, inventory of supplies and sales materials, and ensuring the space remains neat and functional.
- Customer Interaction:
- Greet customers warmly, offer showroom tours, and provide information about our products and design processes.
- Deliver exceptional customer service, helping clients feel welcomed and valued.
- Administrative Support:
- Provide day-to-day administrative assistance, including managing scheduling calendars and resource coordination.
- Assist with marketing tasks and data entry, as directed by the Liaison Manager.
Requirements:
- 1-2 years of customer service experience.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Office and CRM platforms.
- Exceptional organizational skills with a keen attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
- Punctual and reliable attendance.
- Professional demeanor.
- Passion for design and eagerness to learn about our products and offerings.
Earnings:
$18-$20 per hour (negotiable based on experience).
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