Service Desk Technician Position

3 days ago


Birmingham, Michigan, United States Detroit IT Full time

We are seeking a highly skilled Service Desk Assistant/IT Assistant to join our team at Detroit IT. In this role, you will provide exceptional support to clients and internal stakeholders, ensuring seamless service delivery and maintaining high levels of customer satisfaction.

Key Responsibilities:

  • Support the Service Desk team in managing IT equipment and inventory
  • Enter client information into the system for efficient tracking and record-keeping
  • Coordinate pickups and deliveries as required
  • Report daily progress to the CTO through regular email or verbal updates

Requirements:

  • Proven experience in office administration or a related field
  • Familiarity with computer systems and software applications
  • Thorough understanding of administrative procedures and protocols
  • Excellent time management and analytical skills
  • Strong written and verbal communication abilities
  • Proficiency in MS Office

The estimated salary for this role is around $50,000-$70,000 per year, depending on experience and qualifications.



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