Customer Service Representative
1 month ago
The Customer Service Representative is a critical role at Custom Fabricating & Supplies (CFS), serving as the primary point of contact for clients and prospects. This position requires collaboration with various departments, including WI Administrative Support, Sales, Operations, Purchasing, Estimating, and Engineering, to ensure seamless work flow and customer satisfaction.
Key Responsibilities:- Build and maintain relationships with clients through effective communication and problem-solving.
- Resolve customer queries and complaints in a timely and professional manner.
- Process and manage customer data, ensuring accuracy and confidentiality.
- Ensure timely delivery of products and services to clients.
- Analyze and audit customer documents to identify areas for improvement.
- Implement and monitor solution strategies to meet client needs.
- Stay up-to-date on technical or scientific products to be sold.
- Proactively prospect leads to meet company goals.
- Adhere to the CFS Quality Policy and follow all company policies and procedures.
- Greet clients and visitors, ensuring a welcoming and professional reception area.
- Answer and direct incoming phone calls to the appropriate departments.
- Maintain and organize filing systems, including document archiving and shredding.
- Process orders and generate work tickets.
- Receive, sort, and distribute incoming mail and packages.
- Assist in maintaining workplace security and ensure the reception area is tidy and well-organized.
- Strong written and verbal communication skills.
- Ability to develop and maintain relationships with clients.
- People-oriented with a results-driven approach.
- Professional demeanor with a positive, patient, and proactive customer service attitude.
- Ability to follow directions and accurately execute tasks.
- Strong problem-solving skills with the ability to respond quickly and effectively.
- Ability to meet deadlines and manage multiple priorities with accuracy and confidentiality.
- High School diploma or equivalent.
- 3 years of Customer Service experience.
- Proficient in Microsoft Office Suite.
- ERP/CRM experience.
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