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Hotel Safety and Security Specialist

2 months ago

Long Beach, California, United States AccorHotel Full time
Job Description

At AccorHotel, we are committed to providing a safe and secure environment for our guests, colleagues, and visitors. As a Security Officer, you will play a critical role in ensuring the overall safety and security of our hotel premises.

Key Responsibilities:
  • Provide Professional Service: Consistently offer professional, friendly, and engaging service to our guests and colleagues.
  • Ensure Safety and Security: Ensure the overall safety and security of the hotel guests, colleagues, and hotel premises.
  • Emergency Response: Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns, and calls for medical assistance.
  • Investigate Incidents: Ensure that any violations to law or hotel policy are investigated and reported.
  • First Aid and CPR: Respond to all emergency situations and provide First Aid and CPR as required.
  • Fire and Safety Hazards: Correct and report any fire hazards or health and safety hazards.
  • Incident Reporting: Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations.
  • Documentation: Document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities, and insurance requirements.
  • Cash Counts and Crowd Control: Conduct cash counts and crowd control as required.
  • Internal and External Inquiries: Handle all internal and external inquiries in person and via phone/email while sitting in the security office.
  • Patrol and Response: Patrol the interior and exterior of the hotel and action any situation requiring attention, including all stairwells.
  • Guest and Employee Assistance: Handle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.
  • Assist Disabled Guests: Assist disabled guests as required.
  • Preventive Safety and Security Programs: Assist in implementing preventive safety and security programs.
  • Unusual Guest or Employee Problems: Assist hotel staff in handling of unusual guest or employee problems, such as disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance, and natural disasters.
  • Knowledge of Laws and Regulations: Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron, and employee rights.
  • Fire Plan Implementation: Take an active role in the implementation of the hotel's fire plan, including the General Communication Center, the Command Post, all technical equipment, and the roles each employee/manager plays.
  • Sex Trafficking Prevention Program: Champion the hotel sex trafficking prevention program and offer guidance to employees.
  • Emergency Procedures Training: Assist in training related to the hotel's emergency procedures.
  • Key Control and Alarm System: Control the key, lock system, alarm system, and fire protection system.
  • V.I.P. Escorts: Conduct V.I.P. escorts in a professional and courteous manner.
  • CCTV Monitoring: Monitor the Closed-Circuit Television (CCTV), and review the footage as needed.
  • Departmental Key Control Audits: Conduct departmental key control audits and maintain key control records.
  • Daily Activity Report: Maintain computer records of all actions in a Daily Activity Report.
  • Lost and Found Program: Coordinate lost and found items program. Document, organize, and store all lost and found items given to Loss Prevention; document guest inquiries for lost items and coordinate return of lost items to guests.
  • Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
  • Follow Policies and Procedures: Follow department policies, procedures, and service standards.
  • Follow Safety Policies: Follow all safety policies.
  • Regular Attendance: Maintain regular and predictable attendance.
  • Other Duties: Other duties as assigned.
Qualifications:
  • Previous Security Experience: Previous experience in a Security role required.
  • Certification in CPR First Aid: Certification in CPR First Aid required.
  • High School Education: High school or equivalent education required.
  • BSIS Guard Card: Current active BSIS guard card.
  • Professional Presentation: Must possess a professional presentation.
  • Interpersonal and Problem-Solving Abilities: Strong interpersonal and problem-solving abilities.
  • Responsibility and Reliability: Highly responsible, ethical, and reliable.
  • Ability to Work Under Pressure: Ability to work well under pressure in a fast-paced environment.
  • Teamwork: Ability to work cohesively with fellow colleagues as part of a team.
  • Guest Focus: Ability to focus attention on guest needs, remaining calm and courteous at all times.
  • Language Proficiency: Reading, writing, and oral proficiency in the English language.
  • CPR, AEDs, First Aid, Firefighting, De-escalation, and Crowd Control: Experience in CPR, AEDs, first aid, firefighting, de-escalation, and crowd control.
  • Law Enforcement, Military, or Luxury Hospitality Security Experience: Previous experience in law enforcement, military; luxury hospitality security experience preferred.
  • Knowledge of Security/Safety Field: Must have knowledge of commonly-used concepts, practices, and procedures within the security/safety field.
  • Excellent Customer Service Skills: Excellent customer service skills.
  • Computer Literacy: Computer literate in Microsoft Office, Outlook, Word, Excel, and basic understanding of computer operations.
  • Flexible Schedule: Must be open to a flexible schedule to include mornings, evenings, overnights, weekends, and holidays.
  • Grooming Standards: Must maintain a neat, clean, and well-groomed appearance per Fairmont Breakers grooming standards.