Customer Service Director
3 weeks ago
As a Customer Service Leader at Food Lion, you will play a vital role in providing exceptional customer service to our valued customers. This is an exciting opportunity to join a dynamic team and contribute to the success of our stores.
The ideal candidate will possess excellent communication skills, be able to work effectively in a fast-paced environment, and have a passion for delivering outstanding customer experiences.
About the Role
This leadership position is responsible for overseeing the front-end operations of our store, ensuring that customers receive prompt, accurate, and friendly service. You will lead by example, demonstrating a commitment to our customer service standards and inspiring your team to do the same.
Key Responsibilities
* Provide guidance and support to front-end staff to ensure they are meeting customer service expectations
* Develop and implement strategies to improve customer satisfaction and loyalty
* Collaborate with the management team to achieve sales goals and maximize profitability
* Ensure all front-end areas are clean, well-maintained, and visually appealing
Requirements
* High school graduate or equivalent preferred
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Strong problem-solving and decision-making skills
Physical Requirements
* Ability to stand for long periods and walk short distances
* Frequently lift up to 25 pounds and occasionally lift up to 50 pounds
* Use hands to frequently handle currency and operate equipment such as cash registers and scanners
Compensation and Benefits
We offer a competitive salary of $42,000 - $55,000 per year, depending on experience. Additionally, you will receive benefits including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.
This role offers a unique blend of leadership and customer service responsibilities, making it an attractive opportunity for those who thrive in fast-paced environments.
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