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Service Department Manager
2 months ago
Job Summary:
The Shop Foreman at Lugoff Chevy Buick GMC is responsible for overseeing the day-to-day operations of our service department, ensuring seamless execution of our business strategy.
This individual will be responsible for supervising and training service technicians, ensuring they have the necessary skills and knowledge to perform their job duties effectively and efficiently, while maintaining productivity levels to meet dealership and manufacturer standards.
This is a full-time, salaried position in the automotive industry, located in a dynamic and fast-paced environment.
Compensation & Benefits:
The compensation for this role is $1100 to $1700 per week, paid weekly. In addition to a competitive salary, we offer a comprehensive benefits package including health, dental, and vision insurance, paid time off, and opportunities for career growth and advancement within the organization.
Responsibilities:
- Supervise and train service technicians, ensuring they have the necessary skills and knowledge to perform their job duties effectively and efficiently
- Monitor and maintain productivity levels to meet dealership and manufacturer standards
- Oversee the scheduling and assignment of work to technicians, ensuring timely completion of customer repairs and services
- Conduct quality control checks on all completed work to ensure it meets dealership and manufacturer standards
- Provide outstanding customer service, addressing and resolving any customer concerns or complaints
- Maintain a clean and organized work area, ensuring a safe and efficient working environment
- Stay up-to-date with current GM and industry technology, processes, and procedures
- Assist with diagnosing and repairing complex vehicle issues as needed
- Communicate with service advisors and customers as needed to provide updates on vehicle status and completion times
Requirements:
- High school diploma or equivalent
- At least 3-5 years of experience as a senior or master level technician specializing in General Motors vehicles or Detroit made units
- Strong leadership and team management skills
- Must have up-to-date General Motors Certification or ASE Master Certification
- Proficient in diagnostic and repair equipment and software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Must have a valid driver's license and clean driving record
- Must be able to pass a background check and drug screening