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Sales Coordinator

2 months ago

Hartford, Connecticut, United States Black Tie Components Full time
Job Overview

Black Tie Components, a leading provider of truss solutions for residential and commercial construction, is seeking a detail-oriented and organized Sales Coordinator to support the sales team in their administrative tasks, customer order coordination, and communication with production teams.

Key Responsibilities:
  • Coordinate the processing of customer orders from initial inquiry to delivery, ensuring timely and accurate order fulfillment.
  • Assist in preparing quotes and proposals for truss products and related services.
  • Communicate closely with production, design, and delivery teams to monitor the progress of orders and update clients on the status.
  • Maintain accurate sales records, including customer information, sales transactions, and correspondence.
  • Assist in developing and maintaining long-term relationships with new and existing customers.
  • Provide administrative support to the sales team, including preparing sales reports, tracking metrics, and handling scheduling needs.
  • Resolve customer inquiries and issues professionally and efficiently.
  • Collaborate with other departments to ensure a smooth order fulfillment process and customer satisfaction.
Requirements:
  • Proven experience in a sales support, coordination, or administrative role, preferably in manufacturing or construction.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities, with attention to detail.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM systems is a plus, but not required.
  • Ability to work effectively in a fast-paced environment and prioritize tasks based on urgency.
  • A customer-focused attitude with problem-solving abilities.
  • Knowledge of truss manufacturing, construction, or related industries is preferred but not required.