Floor Leader

2 days ago

Indianapolis, Indiana, United States Lush Full time

Job Summary:

We are seeking a highly motivated and experienced Floor Leader to join our team at Keystone Fashion Mall. As a Floor Leader, you will play a vital role in supporting the Store Management Team across all areas of the business, including driving sales, opening/closing the store, and analyzing sales results.

Key Responsibilities:

  • Sales & Customer Experience: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
  • Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
  • Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
  • Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
  • Team Involvement: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
  • Operational Excellence: Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.

Requirements:

  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, and a fast-paced team environment.
  • Knowledge and passion for skincare, natural beauty, and ethical business.
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred Qualifications:

  • Experience with consultation-based customer service models, analyzing sales metrics, working in skincare or cosmetics, cross-cultural collaboration and DEIB or social justice training, and fluency in Spanish, French, or other languages.

About Lush:

Lush is a global cosmetics company that is committed to providing high-quality, natural, and sustainable products to our customers. We are passionate about creating a positive impact on the environment and our communities, and we are looking for like-minded individuals to join our team.

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