Technical Expert
3 weeks ago
About the Company: Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We value diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
\Role Summary: We are seeking a Senior Big Data Support Engineer to manage and resolve Service Requests logged by customers on Oracle products, contribute to proactive support activities, own and resolve problems, work towards adopting new processes and tools, and maintain product expertise within the team.
\Key Responsibilities:
\- \
- Manage and resolve Service Requests logged by customers (internal and external) on Oracle products\
- Contribute to proactive support activities according to product support strategy and model\
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle\
- Working towards adopting and contributing to new processes and tools\
- Maintaining product expertise within the team\
- Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product\
- \
Requirements:
\A Bachelor's degree in computer science, Engineering or related technical field, and 5+ years of proven professional and technical experience in Big Data Appliance (BDA), Oracle Cloud Infrastructure (OCI), Linux OS, and within areas like Cloudera distribution for Hadoop (CDH), HDFS, YARN, Spark, Hive, Sqoop, Oozie, etc. are required. Excellent verbal and written skills in English are also required.
\What We Offer:
\We offer a comprehensive benefits package including medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, AD&D, supplemental life insurance, healthcare FSA, dependent care FSA, commuter benefits, 401(k) savings plan, paid time off, 11 paid holidays, paid sick leave, paid parental leave, adoption assistance, employee stock purchase plan, financial planning, and group legal services.
\Compensation: The estimated salary range for this role is $44,900 to $126,100 per annum, which may be eligible for equity.
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