Technical Support Specialist

3 weeks ago


Augusta, Maine, United States Novalink Solutions LLC Full time

Join Novalink Solutions LLC, a leading provider of innovative solutions, as a Technical Support Specialist - Mainframe Expert. This exciting opportunity allows you to leverage your technical expertise and passion for problem-solving in a dynamic environment.

We are seeking an exceptional individual with a strong background in mainframe systems, desktop support, and customer service. The successful candidate will be responsible for providing top-notch technical assistance to our clients, ensuring seamless system operations, and maintaining high-quality relationships.

This role offers the perfect blend of technical challenge and collaboration, making it ideal for professionals looking to grow their careers. If you possess excellent communication skills, a keen analytical mind, and a passion for technology, we encourage you to apply.

In this role, you will:

  • Provide technical support via phone and email, resolving complex issues efficiently
  • Work closely with cross-functional teams to identify and implement process improvements
  • Maintain up-to-date knowledge of mainframe systems, software, and hardware
  • Analyze system logs and errors to diagnose root causes and develop effective solutions
  • Collaborate with colleagues to share best practices and optimize system performance

Novalink Solutions LLC is committed to fostering a culture of innovation, inclusivity, and growth. We offer a competitive salary range of $65,000-$85,000 per annum, commensurate with experience. Additionally, our comprehensive benefits package includes health insurance, retirement planning, and paid time off.

If you're ready to take your career to the next level and join a forward-thinking organization, please submit your application today.



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