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Residential Broadband Technician

1 month ago

Fort Smith, Arkansas, United States Cox Communications Full time
Job Description

Cox Communications is seeking a skilled Residential Broadband Technician to join our team. As a key member of our technical operations team, you will be responsible for installing, disconnecting, and troubleshooting video, high-speed internet, telephony, and automation services for our residential customers.

Key Responsibilities:

  • Install and repair residential broadband services, including video, high-speed internet, and telephony
  • Provide exceptional customer service and educate customers on our services and products
  • Work efficiently and effectively to meet customer needs and resolve issues
  • Collaborate with supervisors and other technicians to ensure quality service delivery
  • Participate in team meetings and attend job-related training to stay up-to-date on industry developments and company policies

Requirements:

  • High school diploma or equivalent with less than 2 years of experience in a related field; post-high school education a plus
  • Valid state driver's license and good driving record
  • Ability to meet physical requirements and limitations for equipment and uniform use
  • Certifications and licenses as required by state and municipal laws
  • Background check requirements, including additional requirements for specialized projects/services

Benefits:

  • Competitive hourly base pay rate
  • Opportunities for additional compensation, including commission and incentive programs
  • Generous benefits package, including health insurance, retirement planning, and paid time off
  • Flexible work schedule and work-life balance

About Us:

Cox Communications is a leading provider of broadband services, committed to delivering exceptional customer experiences and innovative solutions. We offer a dynamic and supportive work environment, with opportunities for growth and development.