Senior Intake Coordinator

3 days ago


Conshohocken, Pennsylvania, United States Pogust Goodhead Philadelphia, LLC Full time
About the Role

We are seeking a detail-oriented and analytical Senior Intake Coordinator to join our US-based legal intake team. As the first point of contact for prospective clients, you will play a vital part in vetting potential cases and managing intake campaigns.

Key Responsibilities:

  • Vetting potential clients by phone and email to determine if their claim fits our case criteria
  • Managing intake campaigns, including tracking progress, following up on retainer agreements, and reporting to the Partners and litigation team
  • Conducting basic research to investigate claims and gathering necessary information
  • Onboarding new clients by sending required paperwork and assembling initial case files
  • Maintaining accurate records of client information in our data management system

Requirements:

  • Excellent written and organizational skills
  • Strong analytical skills and attention to detail
  • Ability to work independently and as part of a team
  • Confident communication skills with a warm and patient approach when interacting with clients
  • Reliable and persistent follow-up and follow-through

Estimated Salary: $65,000 - $85,000 per year

The ideal candidate will have experience in client care, sales, or customer-facing roles and be comfortable working in an independent and proactive manner. We welcome additional non-legal experience but this is not essential.



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