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Service Department Head

2 months ago

Lafayette, Louisiana, United States Express Oil Change & Tire Engineers Full time

Job Summary:

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a culture of exceptional customer service, ensuring efficient workflow, and driving sales growth through effective management of the service team.

Key Responsibilities:

  • Develop and implement service strategies to drive sales growth and customer satisfaction
  • Lead and manage the service team to ensure exceptional customer service and efficient workflow
  • Collaborate with the Store Manager to achieve business objectives and goals
  • Monitor and analyze service department performance to identify areas for improvement
  • Implement processes and procedures to ensure compliance with company policies and procedures

Requirements:

  • Proven experience in a service management role, preferably in the automotive industry
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze data and make informed decisions to drive business growth
  • Strong problem-solving and conflict resolution skills

About Express Oil Change & Tire Engineers:

Express Oil Change & Tire Engineers is a leading provider of oil change and tire services, with a commitment to delivering exceptional customer service and quality products. We are seeking a highly motivated and experienced Automotive Service Manager to join our team and contribute to our continued success.