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Customer Engagement Representative

2 months ago

Greenville, North Carolina, United States Best Buy Full time

Customer Experience Specialist (Advisor) - Position Overview

Role Summary

This is a full-time entry-level position that offers various benefits based on your role and tenure, including:

  • Backup childcare services
  • Tuition assistance for you and your dependents
  • Generous employee discounts
  • Medical and dental coverage, along with paid time off
  • Rewards and discounts for learning about new products
  • Opportunities for self-paced learning in areas such as sales, leadership, time management, and diversity & inclusion.

As a Customer Experience Specialist, you will represent Best Buy, engaging with customers who visit our stores. Your focus will be on identifying the right solutions to meet both immediate and long-term needs. Building lasting relationships with customers through personalized service is key to this role.

You will receive comprehensive training to equip you with the knowledge needed to recommend appropriate products and services. This training includes essential skills in delivering exceptional product knowledge and customer service in a customer-centric environment. You will have the opportunity to train in the department that interests you most and learn about exciting new product categories as they emerge.

At Best Buy, we foster an inclusive work environment where every employee feels valued and contributes to our shared mission. We are dedicated to being a leading company for both our customers and employees by embracing individuals from diverse backgrounds and identities. Our commitment to diversity ensures that our workforce reflects the communities we serve.

We prioritize building long-term relationships with our applicants, employees, and customers. If you thrive in an environment that promotes individual and team success, you will find a great fit here.

Key Responsibilities

  • Greet and engage customers warmly and professionally.
  • Utilize your skills and knowledge to recommend products and services that align with customers' current and future needs.
  • Act as a brand ambassador, showcasing your passion for the Best Buy brand, customer service, and technology.
  • Assist customers with their sales orders, returns, and exchanges.
  • Continuously apply your knowledge and expertise through ongoing learning and self-development.
  • Stay updated on skills and promotional initiatives using available tools.
  • Contribute to profitable growth during critical business periods while maintaining a customer-focused approach.
  • Ensure your department is clean, well-stocked, and visually appealing.
  • Collaborate effectively with supervisors and colleagues across departments.

Basic Qualifications

  • Ability to thrive in a fast-paced, team-oriented environment.
  • Flexibility to work a schedule that accommodates your availability, including weekends, nights, and holidays.