Customer Service Representative

3 weeks ago


Lafayette, Louisiana, United States TEKsystems Full time
Job Summary:

We are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and collecting past due bills.

Key Responsibilities:

Respond to inbound calls and work towards a solution
Make outbound calls to collect on past due bills
Answer customer questions regarding bills and provide options for payment
Manage and review accounts to identify adjustments and discrepancies

Requirements:

1+ year of customer service experience
Ability to perform well with upset customers
Basic computer skills and ability to multitask
Strong listening skills and proven reliability/punctuality

Benefits:

Medical, dental, and vision insurance
Critical Illness, Accident, and Hospital insurance
401(k) retirement plan
Life insurance
Short and long-term disability insurance
Health spending account
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation, or sick leave)

About TEKsystems:
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. We're an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

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