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Account Coordinator

2 months ago

Riverside, Missouri, United States NorthPoint Development LLC Full time
About NorthPoint Development LLC

We are a leading provider of innovative solutions in the logistics and supply chain management industry. Our team is dedicated to delivering exceptional results and building strong relationships with our clients and partners.

The Role

We are seeking a highly skilled and motivated Account Coordinator to join our team. As an Account Coordinator, you will serve as the primary point of contact for our clients and partners, ensuring seamless communication and coordination of logistics and supply chain operations.

Key Responsibilities:
  • Order Management: Responsible for daily order management, including communication, adherence to Standard Operating Procedures, and issue management communication, inventory accuracy, and communication.
  • Technical Troubleshooting: Technical troubleshooting to diagnose and correct systematic errors within our Warehouse Management System and beyond.
  • Client Support: Support Warehouse Partner needs via various Warehouse Management Systems.
  • Order Processing: Performing the accurate processing, input, and updating of customer orders.
  • Exception Tracking: Detailed exception tracking and communication to clients.
  • Collaboration: Collaborate effectively with team members, warehouse partners, and clients to resolve or avert issues.
  • Customer Service: Maintain a high level of positive Customer Service expectations.
Requirements:
  • Customer Service Experience: 1+ year customer service experience.
  • Call Center Experience: Prior call center experience, or similar skills are preferred.
  • Time Management and Interpersonal Skills: Strong time management and interpersonal skills.
  • Technical Skills: Strong technical skills and ability to leverage new computer programs.
  • Multi-Tasking: Ability to multi-task and remain organized during high volumes.
  • Communication Skills: Excellent listening and communication (written and verbal) are vital.
  • Cultural Fit: Ability to thrive in a fast-paced, multi-tasking environment while maintaining a customer-focused mindset is key.
Our Culture:

We are dedicated to building a positive and inclusive work environment that values our employees' growth and well-being. Our core values include:

  • Put People First: We believe trust is the foundation of all relationships. We maintain that trust by showing grace while also challenging each other to operate our business in a way that maintains our culture of appreciation, respect, and transparency.
  • Do The Right Thing Every Time: We have the integrity to make the tough decision. When encountering challenges and opportunities, we never abandon our values or put others at risk. Following the Golden Rule makes us proud of our work and the relationships we build with one another.
  • Take Ownership Of Every Situation: We take ownership and are accountable for our actions. We do this by striving to admit, learn, and grow from failure and mistakes. We identify difficult situations as a privilege and an opportunity to provide value to our stakeholders.
  • Maintain Financial Discipline: We will exercise prudence in all financial decisions and will never risk the long-term health of the company for short-term gain. We hold the belief that today's sacrifices are tomorrow's rewards and the work we do as a company will serve as an example of our respect for each other.
  • Live Generously: We are the best versions of ourselves when we selflessly and humbly give of our time and talent to make a positive impact on those around us.
Benefits:
  • Medical, Dental, and Vision Plans: 85% of premiums covered by NorthPoint Development LLC.
  • HRA/HSA Contribution: $2,000 annual contribution.
  • 401k Plan: 100% match, up to 6%, immediately vested upon enrollment.
  • Reimbursement Programs: Childcare, tuition, wellness, cellphone.
  • Free Daily Lunches: Provided by NorthPoint Development LLC.
  • Leadership and Development Training: Opportunities for growth and development.
  • Onsite Gym: Access to a fully equipped gym.