Field Service Team Lead

13 hours ago


Elmhurst, New York, United States eXcell Full time
Job Summary

We are seeking a highly skilled Field Service Team Lead to oversee the day-to-day activities of our break-fix team. The ideal candidate will have a strong background in technical operations and a proven track record of leading teams to achieve exceptional results.

Key Responsibilities
  • Oversee the break-fix team and ensure that incidents are resolved within Service Level Agreements (SLAs)
  • Coordinate with internal logistics teams for parts and equipment replacement
  • Provide technical guidance and mentorship to junior technicians
  • Develop and implement processes to improve break-fix operations
  • Collaborate with cross-functional teams to ensure seamless service delivery
Requirements
  • Minimum 5+ years of experience in IT support, with at least 2-3 years in a lead or senior technical role
  • CompTIA A+ certification required
  • Network+ or Security+ certification required
  • Strong knowledge of operating systems, hardware repair, and networking fundamentals
  • Excellent communication and leadership skills
What We Offer
  • Competitive hourly rate of $38.46
  • Comprehensive benefit package, including health insurance, 401k, and paid time off
  • Opportunities for professional growth and development


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