Insurance Customer Service Specialist
5 days ago
About the Role:
We are seeking a skilled Insurance Customer Service Representative to join our team at Norberto Matos-Soto - State Farm Agent. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide information about insurance policies, coverage details, and claims processes.
- Assist clients with policy changes, updates, and renewals.
- Investigate and resolve customer issues or concerns with empathy and professionalism.
- Collaborate with other departments to ensure comprehensive customer support.
- Maintain accurate and up-to-date customer records.
Qualifications:
- Exceptional communication and interpersonal skills.
- Previous experience in customer service, preferably in the insurance industry.
- Detail-oriented with strong problem-solving abilities.
- Ability to handle challenging situations with empathy and professionalism.
- Familiarity with insurance products and policies is a plus.
- Proficient in computer applications and customer relationship management (CRM) software.
Requirements:
- High school diploma or equivalent; college degree is a plus.
- Knowledge of insurance regulations and industry practices (training will be provided).
- Ability to adapt to a fast-paced work environment.
- Strong organizational and time-management skills.
- Willingness to participate in ongoing training and professional development.
Estimated Salary Range: $45,000 - $65,000 per year, depending on experience and qualifications.
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