Technical Service Liaison

1 day ago


Spring Hills, Texas, United States Ideatree Full time
About eigital
We drive progress by enabling global organizations to stay ahead in an ever-changing technological, societal, and cultural landscape. Our team is dedicated to reimagining impact and shaping the future with software of tomorrow. We enhance customer experiences, modernize operational frameworks, and unlock untapped value. From initial concept to full execution, we help set ambitious yet attainable goals for digital transformation, equipping our partners with the speed and agility needed to thrive.

Job Description
This role is designed for highly skilled individuals who are passionate about delivering exceptional customer service and support. You will be working closely with cross-functional teams to develop and implement effective strategies for customer engagement and satisfaction, focusing on mobile and web-based applications. You will be responsible for handling product and service inquiries, providing remote support, and creating customer satisfaction in every call/chat that comes into the system. You will also be making outbound sales and scheduling demos for our inside sales agents, responding promptly to customer inquiries, and handling and resolving customer complaints. Additionally, you will direct requests and unresolved issues to the designated resource, record details of inquiries, comments, and complaints, maintain a customer database, and communicate and coordinate with internal departments.

Key Responsibilities
* Deliver exceptional customer service and support through our cloud-based technology solutions* Work closely with cross-functional teams to develop and implement effective strategies for customer engagement and satisfaction* Handle product and service inquiries* Provide remote support to our customers* Create customer satisfaction in every call/chat that comes into the system* Make outbound sales and scheduling demos for our inside sales agents* Respond promptly to customer inquiries* Handle and resolve customer complaints* Direct requests and unresolved issues to the designated resource* Record details of inquiries, comments, and complaints* Maintain a customer database* Communicate and coordinate with internal departments

Benefits

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