Customer Relationship Manager

1 week ago


Katy, Texas, United States Zara Pham - State Farm Agent Full time
Job Summary

In this role, you will establish customer relationships and follow up with customers as needed. You will also provide prompt, accurate and friendly customer service, which includes responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.

Key Responsibilities
  • Use a customer-focused needs-based review process to educate customers about insurance options
  • Provide exceptional customer service through phone calls, emails and in-person interactions
  • Build strong relationships with customers to promote cross-selling of State Farm products


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