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Client Relations Specialist

2 months ago

Fayetteville, Arkansas, United States AcreTrader Full time

Customer Experience Associate

Location: Fayetteville, AR

Employment Type: Full-Time

Company: AcreTrader

Position Overview:

AcreTrader is in search of a dedicated Customer Experience Associate based in Fayetteville, AR, to enhance our AcreMaps initiative by fostering meaningful connections with our users. This role presents a unique opportunity to serve as the primary representative for AcreMaps' offerings and to champion the needs of our clientele.

Our mission is to prioritize the user experience, empowering individuals to explore and assess land opportunities. We actively seek user feedback to inform our strategies and innovations. The ideal candidate will possess outstanding communication abilities and a profound empathy for users. They will thrive in a dynamic startup atmosphere that demands adaptability, effective communication, and a genuine desire to contribute to the team.

Key Responsibilities:

  • Engage with customers regularly to understand and meet their needs.
  • Respond to inquiries and provide information to customers.
  • Address and resolve issues to ensure customer satisfaction.
  • Analyze customer interaction data and share insights with the product team.
  • Design and implement customer feedback surveys.
  • Coordinate both in-person and virtual meetings with clients.
  • Develop strategies to re-engage with customers.
  • Enhance and sustain the overall brand experience.
  • Monitor customer satisfaction through qualitative metrics.
  • Present the company's products and services to potential clients.

Essential Skills and Qualifications:

  • Exceptional verbal and written communication skills.
  • Ability to manage multiple requests with strong follow-through and time management.
  • Entrepreneurial mindset with the capacity to excel in a startup setting.
  • Openness to feedback and transparency in communication.
  • Creative problem-solving abilities.
  • Meticulous attention to detail.
  • Eagerness to learn and grow.
  • Collaborative spirit within a team environment.

Preferred Experience:

  • Minimum of 2 years in a customer service role.
  • Experience in enhancing customer experience for technology applications.
  • Familiarity with CRM systems such as Hubspot.
  • Interest in agriculture and finance.

About AcreTrader:

Founded in 2018, AcreTrader has rapidly emerged as a leader in the farmland investment sector. Our organization is committed to intentional growth, setting high standards for ourselves and our team members. We seek high achievers who approach their work with curiosity and a commitment to improvement. If you are interested in being part of a fast-paced environment where you can make a significant impact at the intersection of finance, technology, and agriculture, we encourage you to explore this opportunity.

AcreMaps: Our goal is to develop the most comprehensive and accurate mapping tool for agriculture. With over 50 million farmland owners globally, we aim to provide superior services for land exploration. This includes utilizing satellite imagery to track land evolution, employing valuation algorithms for market pricing, and offering extensive agronomic data layers. Our team tackles complex technical challenges, designs user-friendly product experiences, and enhances data accuracy to set industry benchmarks for mapping.