Vehicle Rental Coordinator

1 day ago


New York, New York, United States Drive Sally Full time
About Drive Sally
We're committed to being the most trusted vehicle and service provider for professional drivers. Our large fleet of vehicles is provided to rideshare, last mile, and taxi drivers on a flexible basis. We invest heavily in technology and people to deliver exceptional service to our customers.

In this role, you'll be part of our onsite HQ team in Long Island City, New York, working closely with our on-site operations team. You'll meet with and handle service requests for prospective and existing customers, analyzing trends in customer management and developing processes to improve the customer experience.

Responsibilities include:
  • First-line support for all customer interactions
  • Driver onboarding, including pricing, contract execution, and vehicle matching
  • Utilizing industry knowledge to provide best-in-class support
  • Coordinating vehicle rentals, returns, and physical recoveries
  • Managing driver accounts and schedules

Qualifications
We're looking for someone with 1-3 years of customer service and operational experience, excellent communication and time management skills, and a passion for delivering a superior customer experience. Spanish proficiency is a plus, and you must be available to work Monday-Friday with rotating weekends and holidays. A valid driver's license is also required.

Benefits
We offer 20 PTO days, a health and dental contribution plan, and team lunches. Compensation range: $50,000-$70,000.
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