Technical Support Specialist

7 days ago


Southfield, Michigan, United States K2 Services Full time
Job Summary

As a Technical Support Specialist with K2 Services in Southfield, MI, you will play a critical role in providing exceptional technical support to our law firm clients.

Key Responsibilities:
  • Provide over-the-phone, email, and chat support for hardware, software, network, or other technical and non-technical issues.
  • IDentify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support.
  • Use screen sharing and remote-control tools to properly vet, collect and evaluate the customer's reported issue.
  • Maintain accurate and descriptive tickets to successfully relay information back to the customer or other support team members.
Requirements:
  • A high school diploma or equivalent.
  • Strong verbal, written, and typing skills.
  • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to success.
  • Ability to work collaboratively and cooperatively with others in a team-oriented environment.
What We Offer:
  • A competitive salary range of $45,000-$60,000 per year, depending on experience.
  • A comprehensive training program to ensure your success in this role.
  • A fast-paced and dynamic work environment with opportunities for career growth.
  • A benefits package including health insurance, matching 401k, and more.
  • A break room stocked with complimentary snacks and beverages, as well as weekly catered meals and regular events.


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