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Automotive Service Consultant
2 months ago
Position Overview
Greenway Auto Group is seeking a skilled and enthusiastic Service Advisor to enhance our automotive service department.
The ideal candidate is a proactive individual eager to develop their skills while working alongside a supportive team of professionals. This role involves diagnosing vehicle issues, collecting information regarding service warranties, and preparing repair orders. A strong commitment to delivering exceptional customer service is essential for success in this position.
Key Responsibilities
Welcomes and engages with customers to understand their service needs and facilitate appropriate solutions Acts as the main liaison for all automotive service inquiries and repair processes Collaborates with technicians to discuss necessary repairs and explore cost-effective alternatives Promotes additional services that may benefit the customer Establishes and communicates clear expectations for service timelines to both customers and technicians Keeps customers informed about their vehicle's repair status and estimated completion times Ensures that the final billing aligns with the services rendered Performs additional tasks as requiredRequired Qualifications
Minimum of one year of experience as a Service Advisor in an automotive dealership, preferred Proven track record of delivering outstanding customer satisfaction Valid driver's license with a clean driving record Demonstrates integrity and professionalism in all interactions Commitment to a long-term career with a growing company Experience with CDK software is a plusBenefits Offered
Competitive compensation structure Comprehensive mentorship program designed to support your career development Opportunities for advancement and internal promotions Continuous training and educational resources Discounts on vehicle purchases and services Paid time off Comprehensive insurance options including Medical, Dental, Vision, Life, Disability, and Accident coverage 401(k) retirement savings plan A collaborative, professional, and enjoyable work atmosphere