EMS Quality Manager

2 days ago

Wilmington, Delaware, United States Alamance County, NC Full time
Job Title: EMS Quality Manager

Alamance County, NC is seeking a highly skilled EMS Quality Manager to oversee the quality management program for the EMS department.

Job Summary:

The EMS Quality Manager will work directly with the EMS Director and Medical Director to recognize successes and areas for improvement in the levels of care provided. This individual will work with all players in the EMS system to ensure the highest level of care is provided.

Responsibilities:
  • Coordinating the peer review process for the Alamance County EMS System.
  • Reviewing EMS Prehospital Care records to monitor for both individual and system successes and areas needing improvement.
  • Collecting and reporting data monthly, quarterly and yearly as requested by the EMS Director and Medical Director.
  • Working with other quality management specialists from the communications center, fire departments, hospitals and other partnering agencies to ensure quality service is delivered.
  • Attending STEMI, Trauma, Stroke and other regular meetings to review data and performance from EMS and hospital systems.
  • Updating the CARES Registry weekly to ensure the most up-to-date cardiac arrest data is available for review.
  • Ensuring compliance concerning HIPPA and other privacy rules for Alamance County EMS.
  • Periodically responding to calls to observe and assist with care as it is being delivered.
  • Assisting in the management of the prehospital call reporting software (ESO).
  • Working in conjunction with the EMS Training Officer to develop individual or system wide just-in-time trainings when deficiencies are noted.
  • Providing and assisting in on scene medical care as a highly competent paramedical level provider within the Alamance EMS System.
  • Serving as an expert in understanding and advising EMS providers, as well as other providers (such as rescue or fire services) in understanding and adhering to clinical care protocols and policies.
  • Traveling to national, state-wide, and local EMS conferences and trainings.
Qualifications:
  • Completion of an approved Paramedic Program, associate's degree in EMS or a related field.
  • Five years of paramedic level experience as a nationally certified or state credentialed paramedic, required.
  • Prior quality experience is preferred.
  • Possession of a valid NC driver's license.
  • Crisis Intervention Training (within one year).
  • NC Paramedic certified.
Benefits:
  • Fulltime employees are eligible for medical/health (Cigna Insurance) benefits upon the 1st of the month following the 30day waiting period.
  • Alamance County Government currently offers three plans of medical/pharmacy benefit options including a COPAY Plan 70, COPAY Plan 80 and a QHDHP with HSA.
  • Alamance County offers one dental insurance (Delta Dental) plan for FT employees.
  • A voluntary vision program (Superior Vision) is available to FT employees.
  • Alamance County Government provides a variety of voluntary health related benefits (Voya) to allow employees to purchase protection from what life may bring.
  • Alamance County has elected to contribute towards a Death Benefit associated with the Retirement System for all employees that are contributing Retirement System members.
  • Basic term life insurance is the amount of one times the annual salary (no greater than $70,000) is provided for all FT employees.
  • Membership in the NC Local Government Employees Retirement System (NCLGERS) is a requirement for all fulltime and regular parttime employees (working more than 1,000 hours annually).
Time Off Accruals:
  • All Alamance County full time employees immediately earn a bank of vacation hours that can be used after 6 months of employment.
  • All Alamance County fulltime employees will earn a bank of sick hours to be used when they are away from work for instances related to their own illness or the illness of an immediate family member.
Wellness Benefits & Programming:
  • There are times when everyone needs a little help or advice.
  • The confidential Employee Assistance Program (EAP) through a local provider can help you with things like stress, anxiety, depression, chemical dependency, relationship issues, legal issues, parenting questions, financial counseling and dependent care resources.
  • Alamance County provides a variety of additional benefits including bereavement pay, Paid Parental Leave (up to 4 weeks), Wellness Leave to focus on work-life balance initiatives, Volunteer Time Off (paid time) opportunities to be a part of the Alamance Community, to opportunities for professional certification pay.
  • Alamance County encourages all employees to maintain a healthy lifestyle both at home and at work.

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