Banking Professional

4 weeks ago


Alpharetta, Georgia, United States American Pride Bank Full time
Job Description

We are seeking a highly skilled Banking Professional to join our team at American Pride Bank. As a key member of our team, you will be responsible for providing exceptional customer service, promoting and informing customers of our products and services, and building strong, long-lasting customer relationships.

Key Responsibilities:
  • Build and maintain strong customer relationships by having knowledge of our products and services.
  • Quote products and rates to promote and inform customers of our products and services.
  • Represent the Bank in business development efforts in the community and at community events.
  • Help customers by opening new accounts, including DDA, savings, IRAs, certificates of deposit, safe deposit boxes, and other bank products.
  • Enhance customer relationships by meeting and greeting customers in a friendly and professional manner, handling customer complaints and special circumstances.
  • Educate customers about common scams, identity theft risks, and fraud prevention measures to protect our customers and assets.
  • Answer phone calls and assist callers, transferring them to appropriate personnel as needed.
  • Ensure compliance with all applicable laws, regulations, and rules governing our products and services.
  • Understand and comply with Bank Policies and Procedures, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
Requirements:
  • High school diploma or equivalent.
  • 2 years of banking experience, preferably in a Customer Service Role.
  • Experience with Jack Henry Products is a plus.
  • Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
Benefits:
  • 401(k) plan with employer match up to 5% after 90 day waiting period.
  • Dental insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
  • Flexible spending account for medical expenses and dependent care.
  • Medical insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
  • Life insurance at 2 times salary with no cost to employee; additional life insurance available at cost to employee.
  • Long Term Disability insurance at no cost to employee; Short Term Disability insurance available at cost to employee.
  • Paid Time Off.
  • Vision insurance at no cost to employee: spouse/dependent coverage available at cost to employee.


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