Banking Professional
4 weeks ago
We are seeking a highly skilled Banking Professional to join our team at American Pride Bank. As a key member of our team, you will be responsible for providing exceptional customer service, promoting and informing customers of our products and services, and building strong, long-lasting customer relationships.
Key Responsibilities:- Build and maintain strong customer relationships by having knowledge of our products and services.
- Quote products and rates to promote and inform customers of our products and services.
- Represent the Bank in business development efforts in the community and at community events.
- Help customers by opening new accounts, including DDA, savings, IRAs, certificates of deposit, safe deposit boxes, and other bank products.
- Enhance customer relationships by meeting and greeting customers in a friendly and professional manner, handling customer complaints and special circumstances.
- Educate customers about common scams, identity theft risks, and fraud prevention measures to protect our customers and assets.
- Answer phone calls and assist callers, transferring them to appropriate personnel as needed.
- Ensure compliance with all applicable laws, regulations, and rules governing our products and services.
- Understand and comply with Bank Policies and Procedures, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
- High school diploma or equivalent.
- 2 years of banking experience, preferably in a Customer Service Role.
- Experience with Jack Henry Products is a plus.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, and Teams.
- 401(k) plan with employer match up to 5% after 90 day waiting period.
- Dental insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
- Flexible spending account for medical expenses and dependent care.
- Medical insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
- Life insurance at 2 times salary with no cost to employee; additional life insurance available at cost to employee.
- Long Term Disability insurance at no cost to employee; Short Term Disability insurance available at cost to employee.
- Paid Time Off.
- Vision insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
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