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Retail Loss Prevention Investigator

2 months ago

Daly City, California, United States Burlington Full time

Overview

Join the Burlington Stores team as a Retail Loss Prevention Investigator and take the next step in your asset protection career with one of the largest and fastest-growing off-price retailers in the nation. Are you a skilled multitasker who thrives in a dynamic retail environment? Can you quickly prioritize tasks and think critically to ensure that safety and security standards are consistently upheld? If so, this role may be a perfect fit for you.

The Investigator plays a crucial role in supporting the company's loss prevention goals by leading asset protection investigations across a designated group of high-risk retail locations. This position works in close collaboration with store and field asset protection teams, as well as operational business partners, to identify, analyze, and mitigate risks associated with loss through thorough investigations and proactive strategies aimed at reducing opportunities for dishonest behaviors.

Key Responsibilities:

+ Oversee and manage all asset protection investigative processes within assigned locations, ensuring that all investigations align with the company's core values and adhere to the highest legal and ethical standards.

+ Collaborate effectively with the Burlington Investigations Center to respond promptly and efficiently to leads, fostering confidence among store and field teams that shared information is utilized to create a predictable response.

+ Build and maintain strong relationships with store and field leadership in assigned areas, ensuring open and honest communication is consistently practiced.

+ Implement a team-based investigative approach to address theft trends at both the local store and market levels.

+ Partner with the company’s supply chain and third-party providers to identify and resolve issues related to theft and inventory shortages.

+ Establish productive partnerships and communication channels with relevant law enforcement and peer retail investigation teams to explore collaborative opportunities for mitigating theft and fraud.

+ Work cross-functionally with departments such as Asset Protection, Shortage Control, Safety, Store Operations, HR, Legal, and Training and Development to coordinate investigations, training initiatives, and compliance with shortage and safety programs.

+ Conduct thorough trend analyses of inventory shortages, internal and external theft, and other indicators related to loss and safety, and effectively communicate investigative findings to key stakeholders.

+ Reduce civil exposure by collaborating with field and store teams to identify and rectify behaviors that deviate from company policies or core values, adjusting training methods and communication as necessary.

+ Facilitate the transition of learning into practical application by partnering to create engaging learning activities, knowledge assessments, and checks to enhance the adaptation of learned behaviors.

+ Conduct training seminars for Asset Protection field leadership, Investigators, and Supervisors through various formats (in-store, virtual, etc.).

Qualifications:

Candidates should possess a Bachelor’s Degree or have a minimum of 5 years of experience in Retail Asset Protection. A strategic understanding of the retail loss prevention and security landscape, along with a proven track record of driving change, is essential. Experience in conducting internal investigation interviews and managing external apprehension programs, with a demonstrated ability to effectively resolve incidents, is required. Certifications such as the Wicklander-Zulawski Interviewing Certificate and CFI (Certified Forensic Interviewer) are advantageous.

Skills and Abilities:

+ Creative problem-solving skills with the ability to translate abstract concepts into actionable strategies.

+ Experience in facilitating training sessions.

+ Capacity to manage multiple priorities and meet deadlines.

+ Ability to work independently as well as collaboratively within a team.

+ A confident leader with a strong commitment to integrity.

+ Excellent verbal and written communication skills are required.

+ Proficient in business tools such as Excel, PowerPoint, and Word.

+ Familiarity with security processes, systems, equipment, and reporting tools is preferred.

If you are passionate about delivering exceptional value to customers, take pride in contributing to a team’s success, and are committed to fostering respect among colleagues and customers, we invite you to explore this opportunity. Burlington is dedicated to workplace diversity and is an equal opportunity employer.

As a rapidly growing brand, we offer a variety of training and development opportunities to help our associates advance their careers. Our store teams work diligently while enjoying a collaborative and fun atmosphere, making a meaningful impact in the lives of customers, colleagues, and the communities we serve.