Loss Prevention Supervisor

3 hours ago

Redwood City, California, United States Kohl's Full time

About the Role

As a Loss Prevention Supervisor at Kohl's, you will play a critical role in improving company profitability by executing programs around external theft deterrence, internal investigations, and operational shortage. You will increase associate awareness of shortage opportunities through training, lead and influence teams to reduce shortage, and build partnerships with store and company leaders, law enforcement, and local network groups.

Key Responsibilities

  • Identify external and internal theft trends within assigned locations
  • Execute theft prevention strategies, including deterring theft and internal investigations to reduce exposure
  • Implement store awareness programs that address theft, safety, inventory, and shortage control
  • Effectively identify and communicate potential shortage opportunities to all leaders
  • Conduct operational audits and physical security inspections to ensure the store is in compliance with Kohl's policies and procedures
  • Partner with store personnel to address opportunities for improvement
  • Work to create a culture of honesty and impression of control in the store
  • Recruit and train new Loss Prevention Associates; lead and supervise Loss Prevention Officers and Loss Prevention Service Specialists (select locations)
  • Maintain customer service awareness
  • Act as a representative on behalf of Kohl's on legal proceedings as needed

Requirements

  • Strong interpersonal and written communication skills
  • Ability to work independently with initiative
  • Strong customer service skills
  • Ability to make quick decisions in the company's best interest
  • Uphold confidential information and investigations
  • Excellent attention to detail

Preferred Qualifications

  • Prior experience or background in Loss Prevention, security, law enforcement, or retail
  • Knowledge of surveillance and basic CCTV systems
  • Knowledge of or ability to learn programs in Google Suite and various other computer programs

Benefits

Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

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