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IT Support Specialist I

2 months ago

Pineville, North Carolina, United States The Building Center Inc Full time
Job Overview

Company: The Building Center, Inc.

Position: Technical Support Analyst I

Reports to: Information Technology Manager

FLSA Status: Hourly, Non-Exempt

Location: Pineville, NC

We are looking for a skilled Technical Support Analyst I to provide outstanding technical assistance to our internal teams. In this role, you will be tasked with delivering high-quality support, managing IT documentation, and overseeing Remote Monitoring and Management (RMM) systems. If you possess a solid background in help desk operations, IT documentation, and RMM tools, we would like to hear from you.

Key Responsibilities:

Help Desk Operations

  • Act as an escalation point for Level 1 support personnel.
  • Address customer inquiries and resolve technical issues through various communication channels.

Remote Monitoring and Management (RMM)

  • Set up, configure, and sustain RMM systems to oversee client networks, servers, and workstations.
  • Monitor system alerts and proactively resolve potential issues to maintain system integrity and reduce downtime.
  • Conduct routine maintenance tasks, including patch management, software installations, and system upgrades.
  • Create and maintain scripts and automation processes to enhance RMM functionalities.
  • Support special projects and tasks as directed by management.
Qualifications:
  • Experience with IT Glue or similar documentation platforms is advantageous.
  • Proficient in deploying and managing RMM tools, such as ConnectWise Automate, Kaseya, or GoToAssist.
  • Understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN, along with troubleshooting skills.
  • Exceptional problem-solving and analytical abilities with a keen attention to detail.
  • Strong customer service and communication skills.
  • Proficient technical writing skills.
  • Ability to learn and apply various IT disciplines, including servers, networking, firewalls, RMM solutions, SQL scripting, and reporting tools.
  • Willingness to travel locally as required.
Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • At least 2 years of experience in help desk support and technical troubleshooting.
  • Familiarity with MS Azure and Microsoft 365 is preferred.
Benefits:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Benefits
  • 401(k) Employer Match and Profit Sharing
  • Group Term & Voluntary Life Insurance
  • Paid Time Off
  • Paid Holidays

About The Building Center, Inc.

Founded in 1977, The Building Center, Inc. has established itself as a leading provider of lumber and building products in the United States. Our commitment to exceptional service has allowed us to maintain a robust fleet to support our operations across multiple locations.

Our mission is to be the most valued partner for our customers in the building industry, ensuring that we have the necessary products available and the logistical support to deliver them efficiently.