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Sales Associate
2 months ago
Job Summary:
We are seeking a highly skilled Sales Associate to join our team at Great American Cookies. As a Sales Associate, you will be responsible for providing exceptional customer service, managing food preparation, and ensuring a smooth transaction process.
Key Responsibilities:
- Clean and maintain kitchen equipment and tools to ensure a safe and healthy environment
- Adjust oven temperatures to achieve perfect baking results
- Decorate cookie cakes with glazes, icings, and edible toppings to meet customer preferences
- Prepare custom-made pastries, including cookie cakes, to exceed customer expectations
- Understand and implement food safety practices to maintain a clean and hygienic environment
- Utilize excellent time-management skills to prioritize tasks and meet deadlines
- Operate electronic equipment, such as cash registers and POS systems, efficiently and accurately
- Maintain a clean and tidy checkout area to provide a positive customer experience
- Process payments, including cash and credit transactions, with accuracy and professionalism
Requirements:
- Ability to issue receipts, refunds, and change orders as needed
- Capacity to cross-sell products and introduce new offerings to customers
- Excellent communication skills to resolve customer complaints and provide relevant information
- Previous work experience as a retail cashier or in a similar role is preferred
- Strong guest service skills to provide a positive customer experience
- Experience with cake decoration techniques is a plus
- Ability to remain calm and focused in a fast-paced environment
- Basic math skills to accurately process transactions
- Team spirit and a customer-focused attitude to drive sales and customer satisfaction