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Merchandise Operations Manager

2 months ago

Annapolis, Maryland, United States Petco Full time
Job Summary

The Operations Leader - Merchandise is a key role within Petco's retail operations, responsible for ensuring the efficient and effective execution of merchandising and inventory management operations within the Pet Care Center.

Key Responsibilities
  • Utilize business acumen to measure, analyze, and diagnose business trends, and implement business improvement plans.
  • Support the implementation and execution of Inventory Management, including training and coaching partners on Shrink, Cycle Counts, Receiving, and RTV/Recall.
  • Support the implementation and execution of Merchandising Management, including training and coaching partners on Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set.
  • Process register transactions to create a great experience for each guest.
  • Be proficient within our selling model and support guest interactions as needed.
  • Implement and execute Omni Channel, including training and coaching partners on BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
  • Ensure the health, proper handling, and welfare of all animals according to policies and procedures.
  • Adhere to and promote established safety procedures and maintain a clean, safe, and healthy environment for store partners, guests, and animals.
  • Ensure the backroom and equipment are organized and maintained according to Operating Standards of Excellence.
  • Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
  • Train and develop partners on proper receiving, processing, and stocking procedures, WMR, and food rotation practices according to Petco standards.
  • Abide by and implement all company policies and procedures, including those designed to minimize shrink.
  • Ensure Return to Vendor and Hazardous Waste are processed according to Petco policy.
  • Ensure the store is opened and/or closed in accordance with established policies and procedures.
Requirements
  • A high school diploma or its equivalent is required; some college-level business/management courses are preferred.
  • 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
  • Must be licensed to operate a motor vehicle.
  • Proficiency in communication skills, organizational skills, and computer skills is required, including Outlook, Word, Excel, PowerPoint, and other applications as needed.
  • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis, and problem-solving skills, and high focus on people development & guest service.