Customer Service Representative

6 days ago


Jamestown, New York, United States Genie Energy Full time

Genie Retail Energy is seeking a skilled Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve customer satisfaction and retention goals.
  • Maintain accurate records of customer interactions and provide detailed reports as required.
  • Demonstrate excellent communication and problem-solving skills, with the ability to think critically and creatively.
  • Show a commitment to ongoing learning and development, staying up-to-date with industry trends and best practices.

Requirements:

  • A high school diploma or equivalent is required.
  • Bilingual individuals are highly valued.
  • Previous sales and customer service experience is preferred.
  • Excellent verbal and written communication skills, with proper grammar and punctuation.
  • Familiarity with MS Excel is an asset.
  • The ability to multitask and prioritize tasks effectively.

Benefits:

  • A competitive hourly rate of $15.00 - $16.00, plus commission.
  • A comprehensive benefits package, including medical, dental, and eye insurance.
  • Vacation and sick time.
  • A 401(k) retirement plan.


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