Customer Service Representative
6 days ago
Genie Retail Energy is seeking a skilled Customer Service Representative to join our dynamic team. This is a fantastic opportunity for a motivated individual who is passionate about delivering exceptional customer experiences.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with colleagues to achieve customer satisfaction and retention goals.
- Maintain accurate records of customer interactions and provide detailed reports as required.
- Demonstrate excellent communication and problem-solving skills, with the ability to think critically and creatively.
- Show a commitment to ongoing learning and development, staying up-to-date with industry trends and best practices.
Requirements:
- A high school diploma or equivalent is required.
- Bilingual individuals are highly valued.
- Previous sales and customer service experience is preferred.
- Excellent verbal and written communication skills, with proper grammar and punctuation.
- Familiarity with MS Excel is an asset.
- The ability to multitask and prioritize tasks effectively.
Benefits:
- A competitive hourly rate of $15.00 - $16.00, plus commission.
- A comprehensive benefits package, including medical, dental, and eye insurance.
- Vacation and sick time.
- A 401(k) retirement plan.
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