Insurance Sales Support Specialist

16 hours ago

Honolulu, Hawaii, United States Comparion Insurance Agency Full time
Job Summary

We are seeking a highly skilled and motivated Sales Support Specialist to join our team at Comparion Insurance Agency. As a Sales Support Specialist, you will play a critical role in supporting our existing book of business, servicing a variety of carriers and Personal Lines products.

Key Responsibilities
  • Utilize consultative techniques to service an existing book of business.
  • Builds rapport with each customer, both internal and external, and actively listens and responds to requests.
  • Demonstrates advanced understanding of all lines of Personal Insurance products with the ability to interpret and communicate complex contracts to customers.
  • Ability to identify, understand and interpret customer needs to implement resolutions and make recommendations for coverage enhancements or additional lines.
  • Exercises initiative and independent judgment while researching and solving complex customer complaints and issues.
  • Handles verbal complaints, including effectively managing difficult customer interactions, with some monitoring and coaching.
  • Point-of-reference for technical/procedural information for Sales and Service personnel.
  • Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
  • Completes follow-ups in order to keep retention level high.
  • Coordinates activities with other departments to ensure quality customer service.
Requirements
  • High School Degree
  • 1-2 years of relevant experience preferred
  • Exceptional written and verbal communication skills
  • Ability to handle common objections and educate customers in a consultative manner
  • Demonstrated self-starter, motivated to learn and grow in a professional sales organization
  • Professional business acumen, strong presence and confidence
  • Resourceful team player that can contribute and accept new ideas
  • A state insurance license—or willingness to earn one with training and support—in Property & Casualty, and Life
About Us

At Comparion Insurance Agency, we are committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

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