Branch Operations Manager
1 month ago
Viking Group is seeking a highly skilled Branch Operations Manager to lead our branch operations team. As a key member of our leadership team, you will be responsible for ensuring the safe and efficient operation of our branch.
Key Responsibilities:
- Provide leadership and guidance to the branch operations team to optimize business performance objectives, service, productivity, and quality.
- Ensure compliance with all applicable government regulations, environmental health and safety responsibilities, and company policies.
- Conduct regular safety meetings and audits to maintain a safe work environment.
- Maintain DOT compliance on drivers and vehicles.
- Develop and implement strategies to improve productivity and budgetary goals.
- Initiate and build customer relationships with existing and new customers.
- Address and resolve customer complaints in a timely manner.
- Ensure high-quality products are shipped on time and complete.
- Develop and execute a multi-year branch business plan.
- Manage operations to meet service, financial, and operational support demands.
- Responsible for hiring, training, development, and retention of associates.
- Conduct new employee interviews and annual employee reviews.
- Perform other duties as assigned.
Requirements:
- 4-yr degree or equivalent leadership experience.
- Excellent communication skills and ability to express well-reasoned independent thought.
- 2-yr management or leadership experience.
- Proficient in all aspects of MS Office.
- Ability to consistently deliver projects on time and on budget.
- Customer service experience.
- Ability to develop and execute business plans.
- Previous experience with P&Ls, Budget, and Capital Planning.
- Forklift experience.
- Ability to handle multiple projects and tasks simultaneously.
About Viking Group:
Viking Group is a leading provider of [industry services]. We are committed to delivering exceptional service and quality products to our customers.
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