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Senior Property Executive

2 months ago

Portsmouth, Virginia, United States Rivers Casino Full time
Job Summary

The Executive Operations Manager is a senior property-level executive responsible for the successful operation of the business, with the primary goal of maximizing long-term value. This position fosters a strong culture that embodies the Rivers Casino fundamentals and sets the example for all operational team members.

Key Responsibilities
  • Administration of Gaming Operations: Oversee the administration of gaming operations, food and beverage, environmental services, security, and facilities.
  • Complimentary Privileges: Enjoy complimentary privileges within prescribed limits in accordance with the approved compensation matrix.
  • Credit Granting: Grant credit within approved limits.
  • Team Leadership: Assist the General Manager in developing, leading, and managing a high-performing team.
  • Policies and Procedures: Ensure departments have accurate policies and procedures, and that they are implemented properly.
  • Budget Management: Assist departments with budgets and monthly budget reviews.
  • Customer Base Development: Assist in the ongoing maintenance and expansion of the gaming customer base and the development of new revenue strategies.
  • General Manager Support: Assume the responsibilities of the General Manager in their absence.
  • Initiative Roll-out: Lead the roll-out of new company initiatives.
  • Performance Evaluation: Conduct regular reviews and evaluations of departmental performance and hold leadership accountable to required tasks, deliverables, and regulations.
  • Issue Resolution: Work with department heads to take appropriate steps necessary to resolve any issues.
  • Public Image: Promote a positive image of the facility through public presentations, community events, internal and external business meetings, etc.
  • Revenue Maximization: Responsible for maximizing revenue generation in the management of all departments.
  • Cost Control: Control labor and other operating costs to ensure they are directly in line with casino volumes levels.
  • Team Mentoring: Mentor, consult, and give direction to the management of the gaming divisions to instill the spirit of teamwork, communications, and planning.
  • Recommendations: Provide the General Manager with recommendations to increase revenues, decrease costs for enhanced customer service levels.
  • Guest Service: Demonstrate guest service and positive Team Member relations.
  • Communication: Ensure effective communication across all levels of the property.
  • Internal Controls: Ensure the internal controls are followed and revised accordingly.
  • Departmental Structure: Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures, and ensure operational compliance with agency directives.
  • Interpersonal Skills: Ability to interact with others while maintaining a courteous and positive demeanor.
Qualifications
  • Executive Experience: 8+ years of progressive executive experience in the casino industry.
  • Education: 4-year degree required; Master's preferred.
  • Development Potential: Ability to progress and be developed to a General Manager within 18-24 months minimum timeframe.
  • Strategic Planning: Experience in strategic planning and execution.
  • Business Contracting: Knowledge of business contracting and negotiating.
  • Change Management: Experience with successfully navigating through change management.
  • Communication Skills: Ability to communicate and interact with officials at all levels and to work effectively with a wide range of constituencies in a diverse community.
  • Flexibility: Must have flexibility to work varying shifts and days of the week, including holidays.
  • Team Motivation: Ability to motivate teams and simultaneously manage several projects.
  • Pre-Employment Process: Ability to successfully fulfill the pre-employment process.
  • Licensing: Obtain and maintain all necessary licensing.
Working Conditions
  • Physical Demands: Must occasionally lift up to 25 pounds.
  • Environmental Factors: Frequently required to stoop, crouch, or kneel.
  • Work Environment: Must be able to work in an environment with loud noise, smoke, and flashing lights.