Technical Network Specialist
6 days ago
About the Role: We are seeking a skilled Technical Network Specialist to join our Infrastructure Services team at Passaic County Community College.
Job Summary: The successful candidate will be responsible for monitoring and maintaining network systems, responding to incidents, updating documentation, and providing tier 2 support.
- Key Responsibilities:
- Monitor and maintain network systems with a focus on end-user computing.
- Respond to network incidents and troubleshooting issues during scheduled work hours.
- Create and maintain infrastructure documentation, including network diagrams, equipment inventories, and other documentation.
- Provide tier 2 support to the IT Service Desk on escalated issues relating to network or server systems.
- Implement and test configuration changes to network switches.
- Perform cable management, punch down, and termination of network cables, installing copper and fiber cables, and assisting vendors in accessing college facilities.
- Recommend acquisition of tools or products to enhance system/network performance, add features, or improve service.
- Cross-train with peers in infrastructure services team to manage all aspects of networking and routing.
- Work with Voice-over-IP technology, phone system platforms, and end-user phones and voice mailboxes.
- Install and configure physical and virtual servers, update firmware, configure RAID storage, and installation of operating systems.
Requirements: An associate's degree in a technical field is preferred. At least one year of information technology experience supporting end-users and configuring and troubleshooting wired or wireless network settings is required. Demonstrated knowledge of and experience with networking fundamentals, troubleshooting network issues, server hardware fundamentals, and excellent troubleshooting and interpersonal skills are necessary.
Salary: $60,000 - $80,000 per year, depending on experience.
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