Hotel Front Desk Ambassador

6 days ago


Albany, New York, United States DelMonte Hotel Group Full time

DelMonte Hotel Group is a leading hospitality company seeking an experienced and driven Front Desk Clerk to join our team.

Salary: $16.50 per hour, with excellent compensation packages for full-time positions including comprehensive benefits, hotel room discounts, food and beverage discounts, and professional development opportunities.

About the Role: As a Front Desk Clerk, you will be responsible for delivering exceptional guest service, handling reservations, managing room availability, and maintaining a high level of professionalism in all interactions.

Key Responsibilities:

  • Greet, register, and assign rooms to guests
  • Answer telephone calls and respond to guest inquiries
  • Post charges, compute bills, collect payments, and make change for guests
  • Make and confirm reservations, monitor room availability, and block rooms as needed
  • Provide information about hotel services, amenities, and local attractions
  • Assist with check-in and check-out processes, maintain lobby cleanliness, and perform other duties as required

Requirements: To be successful in this role, you will need 1-3 months of related experience, a high school diploma or equivalent, solid organizational skills, exceptional customer service skills, and ability to multitask in a fast-paced environment.

What We Offer: As a member of our team, you can expect a competitive salary, comprehensive benefits, and opportunities for professional growth and development. Our company values a workplace that feels like home, where each associate can thrive and reach their full potential.



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