Vault Operations Manager

3 weeks ago


Shrewsbury, Massachusetts, United States Empyreal Logistics Full time
Job Summary

The Vault Supervisor plays a critical role in ensuring the smooth operation of the vault, aligning with Empyreal's goals and objectives, customer expectations, and regulatory requirements. This position requires a strong leader who can effectively supervise teller personnel, manage cash processing, and maintain a secure and efficient work environment.

Key Responsibilities
  • Supervise the day-to-day operations of the vault, ensuring compliance with Empyreal's policies and procedures.
  • Provide effective supervision of teller personnel, including scheduling, prioritizing work, and resolving problems and bottlenecks.
  • Ensure the accurate processing of all incoming and outgoing currency, including Federal Reserve Deposits.
  • Monitor and maintain cash limits, supervise daily balancing of vaults, and ensure accurate reconciliation of teller transactions.
  • Investigate and resolve variances and operating issues, notifying appropriate managers as needed.
  • Develop and implement processes and procedures to ensure efficient and high-quality work.
  • Train, cross-train, and develop employees to enhance their skills and knowledge.
  • Evaluate staff performance, conduct performance reviews, and make recommendations for employee status changes.
  • Maintain accurate records and complete audits and reports as required.
Requirements
  • Bachelor's degree or equivalent work experience.
  • Ability to work 50 to 55 hours per week as needed.
  • Knowledge of Bank software and systems.
  • Exceptional problem-solving and management skills.
  • Excellent interpersonal and communication skills.
  • Ability to maintain strict confidentiality and work under pressure.
Empyreal Logistics Culture

As a representative of Empyreal Logistics, the Vault Supervisor will embody the company's vision, values, and WOW culture. This includes establishing respect for everyone, fostering a productive work environment, and addressing conflict constructively. The successful candidate will be a positive member of the team, committed to delivering exceptional customer service and ensuring the highest level of quality in all aspects of their work.



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