Night Auditor

{"Job Title": "Night Auditor", "Job Type": "Part-time", "Description": "At The Waters Of Minocqua, we are seeking a skilled Night Auditor to join our team. As a Night Auditor, you will be responsible for performing end-of-day accounting closing procedures, balancing daily transactions, and compiling financial reports. You will also provide exceptional guest service by welcoming, registering, and checking-out guests, as well as responding to their needs during their stay.

**Key Responsibilities:**

* Ensure each guest receives excellent service by providing a warm greeting and offering assistance.
* Complete nightly checks within the Property Management System (PMS) according to checklist.
* Ensure all daily postings are closed, posted, payment collected, and in balance; make corrections as necessary.
* Reconcile all department charges and prepare daily reports per department.
* Prepare PMS system and interfaces for next business day.
* Ensure property is secured and reports unusual activity to the General Manager.
* Answer incoming calls to make reservations, confirmations, and room needs requests.
* Answer questions pertaining to hotel services and registration.
* Assist guests with needs, issues, or complaints with empathy and focus on guest satisfaction.
* Handle and coordinate room assignments and pre-arrival requests.
* Maintain knowledge of property amenities, service, and local areas.
* Settle guest accounts and collect payment.
* Adhere to all cashiering procedures: opening, securing, and balancing out shift till.
* Maintain organization and aesthetics of front desk and lobby area.

**Requirements:**

* Excellent verbal communication skills.
* Excellent customer service skills.
* Creative and effective problem-solving skills.
* Ability to work independently with little direction or supervision.
* Must be 18 years of age or older.
* High school education or equivalent, required.
* Must possess general math skills and understanding of general accounting procedures.
* At least one year of customer service experience, preferred.
* Previous experience with point-of-sale systems and/or hospitality management software, preferred.

**Physical Requirements:**

* Night and weekend availability.
* Must be able to stand on feet throughout the shift.
* Must be able to frequently lift up to 20 lbs and occasionally lift up to 50 lbs with assistance.
* Must be able to climb stairs occasionally.

**Salary:**

From $15.00/hour, depending on experience.

We offer a competitive salary and benefits package to our Night Auditor. If you are a motivated and detail-oriented individual who is passionate about providing exceptional guest service, we encourage you to apply for this exciting opportunity.

Please note that this job description is not a comprehensive list of all duties and responsibilities. Additional tasks may be assigned, and the scope of the job may change as necessitated by business demands.

The Waters Of Minocqua is an equal opportunity employer and welcomes applications from diverse candidates.

We look forward to hearing from you

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