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Seasonal Customer Service Representative

2 months ago

Kennewick, Washington, United States Ferrellgas Full time

Overview:

Ferrellgas, a leading provider of propane and related services, is seeking a highly motivated and customer-focused individual to join our team as a Seasonal Customer Service Specialist. As a key member of our customer service team, you will play a critical role in delivering exceptional service to our customers and contributing to the company's success.

Key Responsibilities:

  • Provide top-notch customer service to internal and external customers through various communication channels.
  • Work closely with customers to understand their needs and preferences, and tailor our services to meet their expectations.
  • Ensure accurate account setup, maintenance, and closure of customer account information.
  • Handle customer complaints and issues in a professional and timely manner, following our customer complaint resolution policy.
  • Perform soft collections for customers on credit hold or past due, as well as some cash handling.

Requirements:

  • High School Diploma or equivalent.
  • At least 1 year of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills, with an emphasis on team building and developing a positive rapport with company employees and customers.
  • Proficient in Microsoft Office, including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.