Maintenance Technician

4 days ago

Bend, Oregon, United States Resolute Road Hospitality Full time
About the Role

We are seeking a highly skilled and detail-oriented Maintenance Technician to join our team at Resolute Road Hospitality. As a key member of our facilities team, you will be responsible for ensuring the upkeep and maintenance of our hotel's private spaces, building exterior, and public areas.

Key Responsibilities
  • Maintain the general condition of the building and surroundings at all times, conducting regular property walks.
  • Develop and maintain a general knowledge of all types of mechanical equipment, including chillers, boilers, water softeners, and refrigeration equipment, plumbing and electrical systems, and hotel shuttle.
  • Monitor supplies and maintain the working order of tools and equipment.
  • Maintain a clean and safe working space.
  • Assist the Maintenance Supervisor with monthly, quarterly, and yearly inspections, ensuring timely and accurate completion.
  • Maintain the pool and spa, performing chemical testing and maintaining up-to-date logbooks.
  • Respond to guest requests and complaints in a timely, efficient, and friendly manner.
  • Maintain a professional image at all times through appearance and dress.
  • Follow Company policies and procedures, effectively communicating them to subordinates.
  • May fill in as a hotel shuttle driver, transporting guests to various destinations.
  • Complete deep cleaning or preventative maintenance as assigned.
  • Follow Company policies and procedures.
  • Clean all public areas in accordance with brand standards and management, including hallways, elevators, service areas, stairways, etc.
  • Report any missing/found property, damage, or mechanical problems to management.
  • Respond to guest service issues in a timely, friendly, and efficient manner.
  • Report guest issues and complaints to management or supervisor in a timely manner.
  • Other duties as assigned by supervisor or management.
Requirements
  • General knowledge in technical crafts (HVAC, electrical, plumbing, etc.) is required; an ability to advance knowledge in these areas.
  • Proficiently speak, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
  • Able to work independently with minimal supervision and desire to participate as part of a team.
  • Able to work in a fast-paced environment.
  • Able to prioritize, organize, and manage multiple tasks.
  • Knowledge of maintenance operations and procedures.
  • Knowledge of proper use and storage of cleaning chemicals.
  • General knowledge of equipment such as vacuums, commercial washers, and dryers.
  • Demonstrate genuine care for guests and employees.
Working Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Most work will be performed indoors in moderate temperatures, controlled by hotel environmental systems. May need to sit, stand, or walk for extended periods of time (5 hours or more). Must be able to bend, kneel, climb ladders, crouch, and/or climb into precarious places, and handle heavy and bulky equipment. Finger dexterity to operate tools and equipment as well as office equipment, including but not limited to computer keyboard, multi-touch phone, photocopier among others, required.

Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Talking and hearing continuously in the process of communicating with guests and employees.

Employee may be subjected to moderate to loud noise levels, outdoor weather conditions, work in precarious places, and toxic or caustic chemicals. Travel in personal vehicle may be required, typically within 20-mile radius of hotel to secure supplies and equipment. Must be able to lift up to 60 pounds frequently, up to 100 pounds occasionally. Must be able to push and pull carts and equipment weighing in excess of 300 pounds in the event of an emergency.

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