Customer Service Lead

6 days ago


Lufkin, Texas, United States Loves Travel Stops & Country Store Full time

We are seeking a customer-oriented professional to be the primary contact between customers and our sales department at Love's Travel Stops & Country Stores.

Job Description

As a Service Advisor, you will drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. You will combine technical and managerial skills to lead service centers and progress towards becoming a Truck Care General Manager.

Key Responsibilities:
  • Maintain a safe and clean facility.
  • Greet customers, address vehicle service needs, and document issues.
  • Provide detailed repair cost estimates, sales promotions, obtain necessary approvals and payments.
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Handle customer complaints and resolve concerns.
Requirements:
  • Experience: 6 months in customer service or sales preferred.
  • Valid driver's license with clean safety record, pass drug screening and medical exam as per regulations.
Our Culture

Come see why Love's Travel Stops & Country Stores was recognized by Indeed as the winner of the Better Work Award in 2023. We are an Equal Opportunity Employer, encouraging veterans to apply. With over 40,000 team members in North America and Europe, we continue to innovate and persevere, offering products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel, and wholesale fuel customers.



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