Call Center Representative
2 weeks ago
We are seeking a highly skilled Call Center Representative to join our team at Georgia Retina. As a key member of our customer service team, you will be responsible for delivering exceptional service to our patients and ensuring their needs are met promptly and professionally.
Key Responsibilities- Answer incoming calls from patients and address their inquiries, concerns, and requests in a courteous and empathetic manner.
- Schedule, reschedule, and confirm appointments for patients across various ophthalmology sub-specialties.
- Verify patient information and obtain necessary medical information to create a comprehensive medical advisory.
- Update electronic health records (EHR) accurately and efficiently.
- Provide accurate and detailed information about healthcare services, procedures, and insurance coverage to patients.
- Collaborate with external medical professionals to ensure seamless patient care coordination.
- Maintain cohesive physician schedules for affiliated practices and locations.
- Document call interactions and relevant patient information accurately in the call center software system.
- High school diploma or equivalent; associate's degree or certification in healthcare administration is a plus.
- Previous experience in a call center, customer service, or healthcare setting is advantageous.
- Strong communication skills, both verbal and written, with the ability to communicate complex medical information clearly.
- Empathy, compassion, and a customer-focused mindset when dealing with patients.
- Familiarity with medical terminology, healthcare procedures, and insurance concepts.
- Proficiency in using call center software, databases, and electronic health records (EHR) systems.
We offer a competitive benefits package to our employees, including medical, dental, vision, 401k with match, HSA/FSA, telemedicine, and a generous PTO package. We also offer employee discounts and perks, an employee assistance program, group life/AD&D, short-term disability insurance, and long-term disability insurance.
Georgia Retina is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.
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Customer Service Representative I
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Customer Service Representative
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Tucker, Georgia, United States Georgia Retina Full timeJob SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at Georgia Retina. As a key member of our customer service team, you will play a vital role in delivering exceptional service to our patients and ensuring their needs are met promptly and professionally.Key ResponsibilitiesAnswering Patient Calls:...
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Field Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Client Service Representative
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Sales and Service Representative
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Healthcare Consultant
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Customer Sales Representative
1 month ago
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Customer Sales Representative
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Tucker, Georgia, United States Goodyear Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our auto service centers.Key ResponsibilitiesBuild strong relationships with customers to understand...
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Customer Service Representative
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Customer Sales Representative
2 days ago
Tucker, Georgia, United States Goodyear Full timeJoin Goodyear's Team as a Customer Sales AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales growth in our auto service centers.Key Responsibilities:Provide outstanding...
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Customer Service Ambassador
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Tucker, Georgia, United States Arrow Exterminators Full time{"title": "Customer Service Representative - CSR", "description": "About the RoleAs a Customer Service Representative - CSR at Arrow Exterminators, you will be the friendly voice our customers rely on to address their pest-related concerns and schedule services. You will use your keen detective skills to solve their mysteries and put their minds at ease.Key...
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Energy Control Systems Engineer
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