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Service Technician for Field Operations

2 months ago

Merrimack, New Hampshire, United States Trystar Inc Full time
About Trystar and the Role

Company: Trystar is a distinguished provider of power inverters, distribution equipment, and essential services that support our electrical infrastructure. We are committed to safety, integrity, and excellence in delivering superior products and exceptional service to our clientele.

Position: Field Service Technician

Position Overview:

As a Field Service Technician at Trystar, you will engage directly with customers at their locations to perform troubleshooting, maintenance, and repair of our equipment. This role is crucial for delivering on-site support, requiring readiness for travel and the ability to transport necessary tools and equipment. You will have the opportunity to work across our diverse product lines and expand your expertise as our offerings grow.

If you have a passion for travel, enjoy applying your skills in practical situations, and want to represent a leading brand like Trystar, this position is designed for you. As part of our organization, you will embody our core values:

  • Safety: Ensuring that facilities are maintained at or above prior safety levels.
  • Integrity: Committing to honesty, transparency, and ethical practices.
  • Customer Focus: Prioritizing the success and satisfaction of our customers.
  • Right with Speed: Making swift, informed decisions and executing them effectively.
  • Team Collaboration: Promoting teamwork to achieve shared success.
  • Embracing Change: Welcoming adaptation and innovation for growth and sustainability.
  • Enjoying the Journey: Fostering a culture of appreciation and enjoyment within the team.
Key Responsibilities:

Your duties will include:

  • Engaging with customers and installers to conduct various field service tasks, including maintenance, upgrades, troubleshooting, and repairs.
  • Applying specifications, standards, and guidelines to ensure product compliance.
  • Testing electrical systems to verify safety and compatibility.
  • Adhering to safety protocols and personal protective equipment (PPE) requirements.
  • Maintaining accurate inventory records and testing equipment.
  • Assisting with material evaluation and troubleshooting during non-travel periods.
  • Responding promptly to service requests and addressing customer inquiries.
  • Traveling domestically and internationally as required.
Qualifications:

Basic Qualifications:

  • Associate degree or equivalent training in electrical troubleshooting.
  • Proficiency in electrical and mechanical maintenance.
  • Understanding of electrical safety standards.
  • Strong communication and customer service skills.
  • Able to interpret technical drawings and specifications.
  • Capability to work in diverse environments and utilize digital tools.
  • Robust technical, analytical, and problem-solving skills.
  • Valid driver's license and physical capability for fieldwork.

Preferred Qualifications:

  • 1+ years of experience in electrical work within field or production environments.
  • Electrical Master License or Bachelor's Degree in a related field.
  • Familiarity with electrical principles and components.
  • Knowledge of safety practices surrounding energized equipment.
  • Highly motivated with excellent communication and organizational abilities.
  • Comfortable in building relationships with customers and partners.