Clinical Triage Specialist

4 weeks ago


Birmingham AL USA, United States Sequence Health Full time
Job Description

**Job Summary:**

We are seeking a skilled Clinical Triage Specialist to provide nursing and administrative support to a range of healthcare practices across the country. As a key member of our team, you will be responsible for receiving inbound calls from patients, placing outbound calls, and providing clinical assessment and triage services.

Key Responsibilities:

  • Receive and respond to patient inquiries via phone and patient portal
  • Provide clinical assessment and triage patients based on established protocols
  • Respond to patient messages in the patient portal and create orders as needed
  • Provide administrative support for patients' and providers' needs related to FMLA, ADA, and LTD/STD
  • Communicate with healthcare providers through approved methods as needed

Requirements:

  • Registered Nurse with Unencumbered e-NCL Licensure
  • Current demonstration of clinical proficiency
  • Excellent written and oral communication skills
  • Excellent critical thinking and problem-solving skills
  • Ability to work within approved procedure and clinical guidelines
  • Electronic Medical Record Experience (e.g. EPIC, Cerner, Greenway)
  • Ability to use Windows-based computer software (e.g. ADOBE, MS Word, MS Excel, Fax)

Preferred Qualifications:

  • Minimum of 5 years' experience in direct patient care settings (e.g. Emergency Department, Labor and Delivery, Critical Care)
  • Minimum of 3 years' of bedside experience
  • Ability to work remotely from a private HIPAA-compliant workspace
  • Ability to house company equipment needed to perform job
  • Broadband Internet Access

Physical Demands:

  • Ability to hear in normal range and wear a headset/earpiece
  • Good visual acuity to read computer screens, scripts, forms, etc.
  • May sit 100% of the time when taking calls
  • Internet download speed must be at least 24 mbps and upload speed at least 4 mbps

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