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Operations Supervisor

2 months ago

Fort Worth, Texas, United States Insight Enterprises, Inc. Full time
About the Role

We are seeking an experienced Operations Supervisor to join our team at Insight Enterprises, Inc. as a key member of our Cloud Services division. As an Operations Supervisor, you will be responsible for providing day-to-day supervision to a team of technical service personnel, ensuring that they meet and exceed client expectations.

Key Responsibilities
  • Coordinate personnel and processes within the operations area to ensure efficient service delivery.
  • Manage daily activities, assess the efficiency of operations, and implement changes as necessary to improve service quality.
  • Develop business practices to address the needs of Service Delivery, including efficient planning, forecasting, and resource management.
  • Build and maintain relationships with all departments for effective communication and collaboration.
  • Work closely with Service Management to deliver an integrated solution adhering to industry best practices.
  • Identify opportunities for process improvements and implement changes to enhance service delivery.
Requirements
  • Bachelor's degree from a four-year college or university.
  • 1+ years of related field service operations experience and/or training; or an equivalent combination of education and experience.
  • Exceptional interpersonal and communication skills.
  • Strong analytical, multitasking, and time management skills.
  • Demonstrated leadership ability and team player.
  • Strong computer skills, including proficiency in SAP.
About Insight Enterprises, Inc.

Insight Enterprises, Inc. is a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge. We guide organizations through complex digital decisions and accelerate transformation and achieve extraordinary results. Our core values of Hunger, Heart, and Harmony guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.